9/19/2023 0 Comments Maintenance phaseThe charter should outline what should be brought before the group for consideration and approval. Analyzes programs for errors, debugs the program and tests program design.Ĭonfiguration Control Board: A board of individuals may be convened to approve recommendations for changes and improvements to the Business Product. User changes, improvements, enhancements may be discussed in Joint Application Design sessions. Program Analysts or Programmer: Interprets user requirements, designs and writes the code for specialized programs. A customer has the responsibility to report problems, make recommendations for changes to a system, and contribute to Operational Analyses. Some feel the need to create work-arounds. Customers may feel that change will be slow or disruptive. Some users live with a situation or problem because they feel they must. Operators may be involved with issuing user IDs or login names and passwords for the system.Ĭustomers: The customer needs to be able to share with the project manager the need for improvements or the existence of problems. The operator performs scheduled backup, performs maintenance during downtime and is responsible to ensure the system is online and available for users. Operations or Operators (turn on/off systems, start tasks, backup etc): For many mainframe systems, an operator provides technical support for a program. Help Desk personnel need to maintain a level of proficiency with the Business Product. Help Desk personnel are contacted by the users when questions or problems occur with the daily operations of the system. Help desk personnel should be kept informed of all changes or modifications to the Business Product. Help Desk: Help Desk personnel provide the day-to-day users help for the Business Product. One responsibility which should be included in the contract is that all changes to the system will be thoroughly documented. A contract is established outlining the contracted systems administration, operators, and maintenance personnel duties and responsibilities. Vendor Support: The technical support and maintenance on some programs are provided through vendor support. In a client-server environment, technical support may perform systems scheduled backups and operating system maintenance during downtime. Technical support personnel may be involved with issuing user IDs or login names and passwords. This support may involve granting access rights to the program, setup of workstations or terminals to access the system, and maintenance of the operating system for both server and workstation. Technical Support: Personnel who provide technical support to the Business Product. Project Managers should keep Help Desk personnel informed of all changes to the Business Product, especially those requiring new instructions to users. To provide for an avenue of problem reporting and customer satisfaction, the Project Manager should create and discuss communications instructions with the Business Product's customers. Project Manager: The Project Manager develops, documents, and executes plans and procedures for conducting activities and tasks of the Operations and Maintenance Phase. When the time comes that the automated system/application or other technological solution will no longer be needed or will be replaced, then a plan for final disposition of the system/application or IT solution must be prepared and approved prior to moving into the Disposition Phase. Periodically the automated system/application will also need to be re-certified and re-accredited for continued operation in the production environment. Changes and problems with the automated system/application or other IT solution may continually be identified and resolved to ensure that the system/application or other technological solution meets ongoing functional and non-functional needs. During the Operations & Maintenance (O&M) Phase, the certified and accredited system is released into the full-scale production environment for sustained use and operations/maintenance support.
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